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PBXLINX

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Introducing PBXLINX - Big Business Phone System. Small Business Price.

An enterprise grade Voice Over IP PBX for a fraction of the price of the big boys.

PBXLINX is an easy to use phone system. PBXLINX provides small and medium-sized businesses the ability to handle current and future communication needs at a price any business can afford.

Professional Edition with Call Center, ONLY $799 (Includes 1 hour of install support)

Special Offer! 2 FREE Grandstream IP Phones with every order.

VoIP-ready, telecommuter support, IVR, unified messaging, conference bridge, multiple auto-attendants, custom caller ID, intercom/paging. Ideal for SMEs needing more complex feature sets and applications. Full-featured call center solution, ACD, unlimited call queues, remote agents, agent and queue reporting with graphs.

Also comes with:

An integrated FAX server for FAX to email and clients to send faxes from virtually any windows application;
Instant Messaging Server;
Email Server;
SugarCRM and vTiger Customer Relationship Managment applications.

PBX Features:

Auto-Attendant (IVR)

This feature lets callers Press 1 for Sales or Press 2 for Support. Users can easily manage call flow, build scheduled responses, forward calls off-site and more.

Outlook Integration

Integrates into Outlook for Click to Dial.

Inbound/Outbound Call Center

PBXLINX has integrated inbound and outbound call center functionality with call queues, static and dynamic agent setup, and outgoing predictive dialer.

Unlimited Extensions

Create unlimited extensions. Each extension can be customized differently - with many options such as personal inbound number (DID), outbound caller ID, privacy settings, spell-by-name directory, voicemail settings, and much more.

CRM Integration

PBXLINX

Voicemail

Your PBX comes with hundreds of hours of voicemail and four easy ways to retrieve your messages: one-touch from your office phone, dial in remotely from any phone, attached to your email as a .wav file, or listen via our web control panel.

Voicemail to Email

Receive your voicemail as emails. Your PBX has the ability to send each employee an email notifying them of a new voicemail message. Your PBX will also attach the actual voicemail (as a wav.) to the email.

Operator Panel (w/ BLF)

A full-featured operator panel is included with busy-lamping (BLF), parking, hold, transfer, and much more.

Hot Desk

PBXLINX

Music-on-Hold

PBXLINX come preconfigured with music-on-hold. Easily upload your own music or customized messages or marketing promotions.

Scheduler

Create different messages to callers at different times of the day or maybe a different call menu on weekends or holidays with different options for your callers to choose from.

Custom CTI (AGI)

On the surface PBXLINX is an easy to use enterprise PBX, but under the hood it can do all sorts of cutom things such as database dips, CTI integration, Internet look-ups, test-to-speech, and more.

Parking (drag & drop)

PBXLINX provides all employees the ability to view which calls are currently parked, tag parked calls with reminder notes, and drag calls between their extensions, their on-hold area, and the parking area.

Analog & IP Phones

PBXLINX supports all analog phones and numerous IP phones such as Aastra, Polycom and Snom. It supports MWI (message waiting indicator) on IP phones and stutter tone on analog phones.

Ring-all (Blast Group)

Each PBX comes with Blast Groups. A Blast Group takes one inbound call and rings all phones you pick, the first to pick up gets the call.

Call Forwarding

Users can enable call forwarding to either an internal extension or an external number.

Name Directory

A professional spell-by-name directory. Callers are simply prompted to spell the first three letters of the party's first or last name and then automatically connected to the requested extension.

DIDs

Easily assign inbound DID numbers to a particular employee.

VoIP-ready

You can connect PBXLINX to an unlimited number of Voice Over IP providers. Mix and match PSTN with VoIP providers. Route calls across the Internet for free.

PSTN Fallback

PBXLINX allows you a PSTN backup in case of Internet service interruption. PSTN fallback is automatic. You can also run in PSTN-only mode if desired.

Telecommuters

Empoyees can travel outside the ofice, or between offices, with an IP phone (or softphone) and keep their same extension number.

Branch Office Support

Purchase a low-cost PBXLINX for each office and then easily link your servers to take advantage of free office-to-office calling via VoIP and call forwarding to any extension in your linked network.

Web Control Panel

A web control panel that lets you set multiple levels of management for administrators, operators, managers or users.

Plug and Play

Take advantage of our plug and play hardware phone scripts.

Powerful Reporting

From the Web Admin panel you can view real-time call logs for all extensions with powerful search and filter parameters.

Conference Bridges

PBXLINX allows you to configure conference bridges with unlimited internal participants and as many external participants as you have phone lines.

Ring Groups

Allows you to route calls to a group of extensions or even external numbers.

Multiple Auto-Attendants

Your business may have several numbers for different departments. With multiple Auto-Attendants you can direct calls to a different call menu based off the inbound number.

Paging and Intercom

Set up paging and intercom groups with supported phones.

Day/Night Mode

This feature allows you to turn various Auto-Attendants on or off with a few key presses.

Voicemail Groups

PBXLINX

Advanced Call-Forwarding

You can forward an extension to another extension, a cell phone, or even another part of your Auto-Attendant.

Call Return

Allow your employees, when listening to their voicemail, to press a key to call the person right back.

Call Out

Allow employees to call into your PBX from anywhere and grab a line to make an outside call.

Report Exporting (.csv)

Create .csv report files that you can import into applications such as Excel and Access.

Custom Caller-IDs

Customize you inbound and outbound caller IDs.

IVR Authentication

Password protect many parts of your Auto-Attendant.

Follow Me

Allow callers to find you wherever you are: on your cell phone, at home or at a branch office based on the rules you create.

SMS/Pager Voicemail Notify

This feature gives you the ability to enter an SMS or pager email address in order to receive a short version of voicemail notifications to that device.

Upload Voice Prompts

This feature gives you the ability to upload highly professional pre-recorded voice prompts.

Unlimited Call Queues

Very powerful inbound call center queues with personalized audio announcements, hold time announcements, agent priorities for routing, hold time limits, caller limits, and much, much more.

Full Featured A.C.D.

A.C.D (Automatic Call Distribution) allows you to route incoming calls to your users/agents in many different ways.

Callback

Call your PBX, enter a code and hangup. The PBX will automatically call you back and direct you anywhere you want: to the Auto-Attendant, an extension, or even give you outside dial tone to make a call.

Agent Call Recording

Record all calls or on-demand for user and agent review purposes.

Graphical Queue Reports

PBXLINX

Call Pickup

Pick up a call from another extension ringing across the office before it goes to voicemail.

Agents on Cell Phones

Remote agents on cell phones or analog home phones can seamlessly participate in your queues.

On-the-fly Recording

Employees, if allowed, can record their own phone conversations on-demand. Alternately, you can record all incoming calls, outgoing calls or both for any and all extensions.

Automated Backup

Backup your config files on demand or at specified days and times.

Realtime Queue Stats

PBXLINX

Overhead Paging

Integrates with an overhead paging/speaker system.

Call Monitor / Barge

Allows supervisors to listen in or enter any inbound or outbound call.

Written on Monday, 05 February 2007 05:35 by Rian Rathwick

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